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Customer Service Consultant

Sales & Purchasing

Customer service advisors are responsible for customer care and advice at the customer service counter of a larger branch or a large department store/sales outlet. They advise customers, answer questions about the product range, deal with complaints and provide the services requested by customers.

Entry
~CHF 50'000
CHF 4'167/Mt.
Mid
~CHF 62'000
CHF 5'167/Mt.
Senior
~CHF 77'500
CHF 6'458/Mt.

Approximate values — salaries may vary by region, employer and experience.

📚 Education
LevelApprenticeship (EFZ)
Duration36 months

Your path to Customer Service Consultant

Secondary School

You are here

Decision
ApprenticeshipHigh SchoolSpecialized School
Apprenticeship (EFZ)3–4 years

Company + vocational school

Optional: Vocational Baccalaureate+1 year

Opens path to UAS

Work directlyBMS during apprenticeshipBMS after apprenticeship
🎯
Career Start

Qualified professional

💰
Starting salary: CHF 50'000/year
Academic Requirements
🔢 Mathematics6/10
x
🔬 Science3/10
x
💻 IT4/10
x
🔧 Manual1/10
x
🎨 Artistic3/10
x
📊 Ratings
⚖️ Work-Life-Balance5/10
x
🎨 Creativity3/10
x
🤝 Social Contact10/10
x
💪 Physical Demands2/10
x
🔮 Future Outlook5/10
x
🔥 Demand (current)5/10
x
AI Risk7/10
x

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