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Specialist in Customer Dialogue EFZ
Sales & PurchasingCustomer dialogue specialists advise and support customers by telephone, chat and e-mail in contact centres.
Entry
~CHF 50'000
CHF 4'167/Mt.
Mid
~CHF 62'000
CHF 5'167/Mt.
Senior
~CHF 77'500
CHF 6'458/Mt.
Approximate values — salaries may vary by region, employer and experience.
📚 Education
LevelApprenticeship (EFZ)
Duration36 months
Your path to Specialist in Customer Dialogue EFZ
●
Secondary School
You are here
Decision
ApprenticeshipHigh SchoolSpecialized School
Apprenticeship (EFZ)
Company + vocational school
3–4 years
Optional: Vocational Baccalaureate+1 year
Opens path to UAS
Work directlyBMS during apprenticeshipBMS after apprenticeship
🎯
Career Start
Qualified professional
💰
Starting salary: CHF 50'000/year
📐 School Requirements (Curriculum 21)
Official competency requirements from anforderungsprofile.ch
🔢 Mathematics
Numbers & Variables
Medium
Shape & Space
Medium
Quantities & Measures
Medium
Functions
Medium
Data & Probability
Medium
📝 School Language
Reading
High
Listening
High
Writing
High
Conversations
High
Speaking
High
🔬 Science
Inquire & investigate
Medium
Access information
Medium
Order & structure
Medium
Assess & evaluate
Medium
Develop & implement
Medium
Communicate & share
Medium
🌍 Foreign Languages
Listening
High
Reading
High
Conversations
High
Speaking
High
Writing
High
Basic
Medium
High
📊 Ratings
⚖️ Work-Life-Balance6/10
x
🎨 Creativity3/10
x
🤝 Social Contact9/10
x
💪 Physical Demands1/10
x
🔮 Future Outlook5/10
x
🔥 Demand (current)6/10
x
✨ AI Risk8/10
x
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