What does a SBB Customer Consultant do?

SBB customer consultants advise customers on all matters of rail traffic.

What education does SBB Customer Consultant require?

Apprenticeship (EFZ) (36 months)

How much does a SBB Customer Consultant earn?

Entry ~CHF CHF 52'000, mid ~CHF CHF 64'000 per year (approximate).

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SBB Customer Consultant

Transport & Logistics

SBB customer advisors advise customers on all aspects of travelling by public transport, provide timetable information, sell travelcards and tickets as well as various travel and leisure offers. They carry out the following activities:

Entry

~CHF 52'000

CHF 4'333/Mt.

Mid

~CHF 64'000

CHF 5'333/Mt.

Senior

~CHF 78'080

CHF 6'507/Mt.

Approximate values — salaries may vary by region, employer and experience.

📚 Education

LevelApprenticeship (EFZ)

Duration36 months

Your path to SBB Customer Consultant

●

Secondary School

You are here

⑂

Decision

ApprenticeshipHigh SchoolSpecialized School

Apprenticeship (EFZ)3–4 years

Company + vocational school

⑂

Optional: Vocational Baccalaureate+1 year

Opens path to UAS

Work directlyBMS during apprenticeshipBMS after apprenticeship

🎯

Career Start

Qualified professional

💰

Starting salary: CHF 52'000/year

Academic Requirements

🔢 Mathematics6/10

🔬 Science3/10

💻 IT4/10

🔧 Manual1/10

🎨 Artistic3/10

📊 Ratings

⚖️ Work-Life-Balance5/10

🎨 Creativity3/10

🤝 Social Contact10/10

💪 Physical Demands2/10

🔮 Future Outlook6/10

🔥 Demand (current)6/10

✨ AI Risk6/10

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