What does a ICT Helpdesk Agent do?

You help users with IT problems as the first point of contact.

What education does ICT Helpdesk Agent require?

Apprenticeship (EFZ) (36 months)

How much does a ICT Helpdesk Agent earn?

Entry ~CHF CHF 58'000, mid ~CHF CHF 75'000 per year (approximate).

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ICT Helpdesk Agent

IT & Technology

ICT helpdesk employees support users and customers at an operational level as a single point of contact. They carry out the following activities:

Entry

~CHF 58'000

CHF 4'833/Mt.

Mid

~CHF 75'000

CHF 6'250/Mt.

Senior

~CHF 93'750

CHF 7'813/Mt.

Approximate values — salaries may vary by region, employer and experience.

📚 Education

LevelApprenticeship (EFZ)

Duration36 months

Your path to ICT Helpdesk Agent

●

Secondary School

You are here

Decision

ApprenticeshipHigh SchoolSpecialized School

Apprenticeship (EFZ)

Company + vocational school

3–4 years

Optional: Vocational Baccalaureate+1 year

Opens path to UAS

Work directlyBMS during apprenticeshipBMS after apprenticeship

Career Start

Qualified professional

Starting salary: CHF 58'000/year

Academic Requirements

🔢 Mathematics5/10

🔬 Science3/10

💻 IT8/10

🔧 Manual1/10

🎨 Artistic2/10

📊 Ratings

⚖️ Work-Life-Balance7/10

🎨 Creativity3/10

🤝 Social Contact7/10

💪 Physical Demands1/10

🔮 Future Outlook7/10

🔥 Demand (current)6/10

✨ AI Risk7/10

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